Appointments

We provide approximately 550 routine appointments with the doctors each week. We provide additional appointments for urgent problems meaning that on average we offer over 600 appointments each week with the doctors. The nurses also see patients every day.

Advance Booking

About half our appointments are bookable 2 weeks in advance. The remaining appointments are available to be booked 3 days in advance. We hope this provides a balance between “routine” or “follow-up” appointments and those problems for which you need to see a doctor soon but not urgently.

We have an automated booking service which allows you to book the next available routine appointment with any GP. This service is available 24 hours a day 365 days a year.

• To book an appointment please phone 08444 127 333 and then Press 1.

• For the automated service press 1 - the system will ask you for your date of birth as a six digit number (ddmmyy) and your telephone number (the number we have recorded in your medical records, not the number you are calling from).

• To speak to a receptionist dial 2.

Urgent Medical Problems

Every day we have an “on-call” GP who deals with emergencies and urgent medical problems which cannot wait until the next routine appointment.

If you have an urgent problem the receptionist will take your telephone number and arrange for the on-call GP or the triage nurse to phone you back. They will then be able to offer you telephone advice or an appropriate appointment on that day.

Please note we will always endeavour to see urgent problems on the day but you will always have to speak to the triage nurse or on-call GP. If you arrive at the surgery without an appointment but need to be seen urgently we will attempt to see you that day but you may have to wait. It is usually better to speak to the on-call Gp or triage nurse so a designated appointment time can be given to you.

^ Top of page